Salesforce’s snatching up of Troops comes as the tech giant attempts to more tightly integrate Slack with its broader software portfolio. “We’ve done this by delivering real-time insights from systems of record like Salesforce to systems of engagement like Slack, bringing together information and actions that customer-facing teams need to close new deals and support existing customers.” “We’ve been a leader in the industry, working with some of the fastest-growing companies in the world, including Salesforce and Slack,” Reich wrote. No word on whether the founding Troops team will join Salesforce in any capacity or what current customers can expect after the deal closes, but we’ve reached out for more information and will update this post once we hear back. Troops managed to raise $19.4 million in venture capital from Slack Fund, Susa Ventures, Aspect Ventures, Flight.VC and others prior to the Salesforce purchase. Taking the form of an integration between Salesforce, Google Apps and Slack, with data processing and analytics tools on the back end, Troops’ product quickly attracted investor interest - including from Slack’s own Slack Fund. Reich formerly co-founded social analytics service Spinback, while Britton was previously a part of online business management platform SinglePlatform and Ratner was director of technology at creative agency Deep Focus. Troops was founded in 2016 by Reich, Scott Britton and Greg Ratner, who sought to streamline the process of by pulling and pushing customer relationship management data in Salesforce by using Slack as a conduit. “This announcement marks an incredible milestone in the Troops journey and we’d like to thank our community, our valued customers, our partners, our investors, and our team for all your support and partnership.”
We wanted to make work easier, more intelligent, and more collaborative,” Troops CEO Dan Reich wrote in a blog post this morning. “When we started Troops, we wanted to reimagine how work gets done. The terms of the deal weren’t disclosed, but Salesforce said that Troops will become a part of Slack when the acquisition closes in Q2 2023, subject to customary closing conditions.
Proving that there’s an appetite for bots, Salesforce today announced that it will acquire Troops.ai, a bot-based service that integrates with Slack to make it easier for sales teams to retrieve and update data across Salesforce’s various systems.
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